Representatives for LL Bean didn't immediately respond to a request for comment on the lawsuit. LL Bean's popularity spiked in recent years as urban shoppers developed a liking for the outdoor label's roomy duffel bags and sturdy duck boots.
Others seek refunds for products that have been purchased through third parties, such as at yard sales." "Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. "Increasingly, a small but growing number of customers has been interpreting our guarantee well beyond its original intent," LL Bean Chairman Shawn Gorman said in a letter to customers on Friday. Such returns cost it around $250 million during that period, the company said. Bean determined that about 15 percent of all recent returns were abusive, a rate that had doubled over the past five years. The Freeport, Maine-based company said its lifetime returns policy was never meant to be an infinite replenishment method. The bootmaker's announcement drew mixed reactions from customers, who either blamed those who abused the policy for ruining it for everyone or blamed the company for reneging on its promises. That charge will be deducted from your refund amount. Fast delivery, and 24/7/365 real-person service with a smile. L.L.Bean charges a flat rate of CAD 15.00 for returns shipping.
#LL BEAN BOOTS RETURN FREE#
Bean's unilateral refusal to honour its warranty, plaintiff and the other class members were harmed, and have been deprived of the benefit of the bargain."īondi's frustration isn't unique. Free shipping BOTH ways on bean boots by ll bean from our vast selection of styles. "The warranty was a basis of the bargain with the sale of L.L. Bean catalogue covers," the complaint stated. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Bean's marketing and has been emblazoned prominently on many L.L. If you are not 100 satisfied with one of our products, you may return it within one year of purchase for a refund. "The warranty, promising that there are 'no conditions' and there is 'no end date' has been a core component of L.L. Bean’s amazing, lifetime return policy even though I had purchased many items from them over the years, including a. The plaintiff, Victor Bondi, is described in the filing as "a loyal customer" of LL Bean, having purchased the iconic Bean Boots, among other products. Not once til then had I taken advantage of L.L. 4799 List: 99. The complaint, filed this week in Chicago federal court, seeks class-action status. LL Bean is facing a breach of warranty lawsuit after changing its decades-old lifetime warranty, in what may be the first of many claims over the now-dead policy. Some LL Bean customers feel aggrieved by the company's decision to discontinue its lifetime return policy. Alas, gone are the days of one of outdoor apparel’s most generous return policies: LL Bean’s stuff no longer comes with that warranty, and loyal customers are left with few options when their Bean Boot laces wear out.
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